# Placeful 2.4.0

## Highlights

- **Loyalty program** — a points ledger with tiers that mint promo codes, an expiry sweep, and a full manager UI, gated per package.
- **Typed custom booking fields** — text, textarea, number, date, select and checkbox fields on events and areas, validated server-side against a locked definition fingerprint so stale or forged submissions are rejected cleanly; series sync propagates type, options and placeholder.
- **WhatsApp inbox & booking bot** — Cloud API webhook with signature verification and retry dedupe, automatic guest matching, a staff inbox and a booking-assistant bot.
- **Storefront pickup & delivery** — per-venue delivery zones (radius or polygon), fees and minimum orders, plus installable guest PWA with whitelabel branding and public landing pages at `/p/{company}/{slug}`.
- **New navigation** — a registry-driven sidebar, drawer, breadcrumbs and command palette with an icon rail, live badges and persisted section state; entries mirror page authorization so unauthorized links never render.

## Guest CRM & leads

- **Guest book bridge** — order spend credits the guest profile, duplicate guests merge safely, and inquiries convert into bookings that finalize instead of expiring.
- **Opt-in journeys & automations** — first-visit, VIP and detractor journeys plus cash-close, survey-detractor and hold-conflict automations and a pre-shift digest.
- **Signed unsubscribe** — per-recipient signed links with RFC 8058 one-click opt-out on campaigns and journeys.

## Operations

- **Planner overhaul** — reworked planner with refund retry sweeps and usage compensation for billing.
- **Venue items on the map** — kinds, items, area assignments and geometries, movable by staff tasks and assistant tools, synced over the v1 API.
- **Approvals & payments** — unanswered approval requests mail the booker on expiry, approved holds get a 24-hour payment window, and no-show fees, late payments, installments and terminal checkout are hardened end-to-end.
- **Series linking** — existing events can be grouped into a recurrent series after the fact.
- **Tip pooling** — pool counts legs settled that day, and employees see their distributed tip shares in the staff portal.

## Privacy, data & reach

- **Erasure pipeline** — anonymizers for users, employees, guests and inquiries, a deletion-request processor, employee PII encryption and export coverage.
- **Full tenant archive** — the company export now carries CRM, leads and staff-ops graphs; demo tenants purge the same traffic while keeping config.
- **Agent-facing surface** — markdown mirrors, `llms.txt`/`llms-full.txt`, AI-crawler telemetry, IndexNow pings on public content and schema.org graph linking.


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> Source: https://placeful-app.com/en/changelog/2.4.0