# Refund Policy

# Refund Policy

_Last updated: 2026-10-27_

## 1. Overview

This Refund Policy explains the conditions under which refunds may be issued for bookings and payments made through **Placeful** operated by **Andrea Faccioli**.

By completing a payment, you acknowledge that you have read and understood this Refund Policy.

## 2. Eligibility

Refunds may be requested for paid bookings that meet all of the following conditions:

- the booking has been paid in full through the platform's payment system
- the refund request is submitted within the applicable refund window (see Section 3)
- the event or service has not yet taken place, unless otherwise stated

## 3. Refund amount and statutory withdrawal right

There is **no single platform-wide refund window**. Each venue publishes its own cancellation policy: a ladder of time-based tiers stating how much of the payment is refunded depending on how far before the scheduled date you cancel (for example: 100% up to 48 hours before, 50% up to 24 hours before, none after that). The applicable policy is shown before you pay and again on your booking page, and the platform applies it mechanically when you cancel — the percentage you saw at checkout is the percentage you get.

**Note on the statutory right of withdrawal:** for leisure services tied to a specific date or period of performance (events, shows, dated bookings), Article 59(1)(n) of the Italian Consumer Code excludes the statutory 14-day withdrawal right. The refund terms in this policy are therefore offered as a **contractual goodwill** that may exceed the statutory minimum; where the statutory right does apply (e.g. contracts not tied to a date), it remains unaffected.

Cancellations outside every tier, and other refund requests, will be evaluated at the venue operator's discretion and may be denied.

## 4. How to request a refund

To request a refund, contact us at **info@placeful-app.com** and include the following information:

- your full name
- the booking reference or confirmation code
- the date of the booking
- the reason for the refund request

Requests may also be submitted through the application's refund feature, where available.

## 5. Processing time

Approved refunds are processed within **10 business days** from the date of approval.

The refunded amount will be returned to the original payment method used at checkout. Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

## 6. Non-refundable cases

The following are not eligible for a refund:

- requests submitted after the applicable refund window
- bookings for events or services that have already taken place
- partial no-shows or late arrivals
- fees or charges imposed by third-party payment providers
- cases of fraud, abuse, or violation of the Terms of Service

## 7. Currency

All refunds are issued in the same currency as the original payment. Currency conversion fees or exchange rate differences applied by your bank or payment provider are not covered by the operator.

## 8. Changes to this policy

The operator may update this Refund Policy from time to time. Changes will be posted on this page with an updated date.

## 9. Contact

For any questions regarding refunds, please contact:

**info@placeful-app.com**


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> Source: https://placeful-app.com/en/refund