Refund Policy
Last updated: 18/07/2026
1. Overview
This Refund Policy explains the conditions under which refunds may be issued for bookings and payments made through Placeful operated by Andrea Faccioli.
By completing a payment, you acknowledge that you have read and understood this Refund Policy.
2. Eligibility
Refunds may be requested for paid bookings that meet all of the following conditions:
- the booking has been paid in full through the platform's payment system
- the refund request is submitted within the applicable refund window (see Section 3)
- the event or service has not yet taken place, unless otherwise stated
3. Refund window and statutory withdrawal right
Refund requests must be submitted within 14 days from the date of payment or before the scheduled event date, whichever comes first.
Note on the statutory right of withdrawal: for leisure services tied to a specific date or period of performance (events, shows, dated bookings), Article 59(1)(n) of the Italian Consumer Code excludes the statutory 14-day withdrawal right. The refund terms in this policy are therefore offered as a contractual goodwill that may exceed the statutory minimum; where the statutory right does apply (e.g. contracts not tied to a date), it remains unaffected.
Requests received after the refund window will be evaluated at the operator's discretion and may be denied.
4. How to request a refund
To request a refund, contact us at [email protected] and include the following information:
- your full name
- the booking reference or confirmation code
- the date of the booking
- the reason for the refund request
Requests may also be submitted through the application's refund feature, where available.
5. Processing time
Approved refunds are processed within 10 business days from the date of approval.
The refunded amount will be returned to the original payment method used at checkout. Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.
6. Non-refundable cases
The following are not eligible for a refund:
- requests submitted after the applicable refund window
- bookings for events or services that have already taken place
- partial no-shows or late arrivals
- fees or charges imposed by third-party payment providers
- cases of fraud, abuse, or violation of the Terms of Service
7. Currency
All refunds are issued in the same currency as the original payment. Currency conversion fees or exchange rate differences applied by your bank or payment provider are not covered by the operator.
8. Changes to this policy
The operator may update this Refund Policy from time to time. Changes will be posted on this page with an updated date.
9. Contact
For any questions regarding refunds, please contact: