What is Placeful?

Placeful is a booking platform for venues — restaurants, event spaces, tours and experiences — that combines reservations, a visual floor plan, ordering and staff management in one product. Companies get a public booking page at /book/{company} and an embeddable widget for their own website.

Who it is for

• Venues that take reservations: restaurants, bars, tasting rooms, tour operators, event spaces.
• Teams with different roles: owners, admins, managers, members and floor staff (employees) each get a scoped view.
• Guests who book online — no account needed for a simple reservation — and can order from a table QR code.

What it does

• Bookings — dated events with capacity, booking windows, seat/time configurations and direct area booking; a state machine tracks every reservation from pending to paid, refunded or no-show.
• Venue map — a drawn floor plan with areas and physical tables; bookings pin to one or more tables.
• Widget — a copy-paste embed (<button> + <script>) that renders the company's bookable calendar on any external site, localized.
• Ordering — menus, staff order pad, kitchen board with course firing, guest QR self-ordering and a daily cash drawer.
• Payments — Stripe Checkout for paid bookings; each company connects its own Stripe account and receives payouts directly (destination charges).
• Staff — roster, contracts, shift scheduling, tasks, timesheets, time-off and a voice radio for the floor.
• Member app — an installable PWA at /m with the day's bookings, the seating map, self-ordering and push notifications.
• Waitlist — sold-out events keep a FIFO queue; freed capacity offers the spot automatically.
• API & integrations — a versioned REST API (/api/v1), webhook-stable Stripe integration, Google Calendar mirroring and an MCP server for AI assistants.

Pricing

Packages are published at /pricing. A free tier exists; paid tiers unlock ordering, stock, staff and priority support. There are no per-booking commissions from Placeful on the free package — paid packages may carry a flat + percentage platform fee handled through Stripe application fees.

Availability

Placeful is a hosted SaaS — there is no self-hosted edition. The product and all public pages are available in English and Italian; company content is whatever language the company publishes in.